Privacy Policy M96 Casino –
Our Commitment to Protecting Your Data

This Privacy Policy explains how m96 casino ("we", "the Company") collects, uses, stores, and protects the personal data you provide when using our online casino platform at https://m96casino.app, including all mobile applications and related services ("Platform").

We respect every user's privacy and are committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection laws and regulations. By registering for or using the m96 casino Platform, you consent to the collection and use of your personal data as described in this Privacy Policy.

This Policy applies to all users who access our Platform, including unregistered visitors, active members, and former members whose accounts have been closed. We encourage you to read this document carefully and to contact us if you have any questions.

M96 casino collects various types of personal data depending on how you interact with our Platform. Generally, the data we collect falls into three main categories:

Data You Provide Directly

• Registration information: Full name, date of birth, gender, mobile number, email address, and password.
• Identity verification (KYC): A copy of your identity card or passport, proof of current residential address (utility bill, bank statement), and a verification selfie when required.
• Payment information: Bank account number, e-wallet phone number, and details of any other payment methods you use for deposits or withdrawals.
• Communication: Live chat conversation records, support emails, and any feedback or complaints you submit to us.

Automatically Collected Data

• Technical data: Your IP address, browser type, device operating system, screen resolution, and other technical device information.
• Activity data: Login records, wagering history, games played, deposit and withdrawal amounts, and all transactional activity within your account.
• Location data: General location information based on your IP address for geographic eligibility verification and fraud prevention purposes.

Data from Third-Party Sources

• Identity verification information from recognised third-party KYC service providers.
• Payment verification data from relevant payment processors and financial institutions.
• Information from fraud prevention agencies and relevant AML (Anti-Money Laundering) watchlists.

M96 casino uses your personal data for lawful and clearly defined purposes. The following outlines the primary ways your data is processed and used in our day-to-day operations:

M96 casino does not sell, rent, or share your personal data with third parties for their own marketing purposes. Your data is only shared in the following limited circumstances:

• Service provider: Third-party companies that assist us in delivering our services, such as payment processors, KYC service providers, cloud computing companies, and gaming software providers. All third parties are bound by strict confidentiality agreements and may only use your data for the specified purposes.
• Legal obligation: When required by law, court order, or a lawful request from authorities such as the Royal Malaysia Police, Bank Negara Malaysia, or other relevant regulatory bodies.
• Protection of our rights: When necessary to detect, prevent, or address fraud, security threats, or activities that violate our Terms and Conditions.
• Business transfer: In the event of a merger, acquisition, or sale of company assets, user data may be transferred to the new entity, subject to equivalent privacy protections.

In all of the above cases, we ensure that the receiving parties have adequate data protection measures in place that are equivalent to the standards we uphold.

M96 casino continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, disclosure, alteration, or destruction.

Technical Security Measures

• Transit encryption: All data communications between your device and our servers are secured with 256-bit SSL/TLS encryption, ensuring your data cannot be intercepted during transmission.
• Storage encryption: Sensitive data such as KYC information and payment details are stored in encrypted format on our secure servers.
• Two-factor authentication (2FA): m96 casino supports two-factor authentication for an additional layer of security on your account.
• 24/7 Monitoring: Our systems are continuously monitored by a cybersecurity team to detect any suspicious activity.
• Regular security audits: The m96 casino Platform undergoes regular independent security audits to identify and address any vulnerabilities.

Your Responsibilities

While we take all reasonable security measures, the security of your account also depends on your own practices. We encourage you to use a strong and unique password, never share your login credentials with anyone, log out of your account after each session especially on public devices, and contact us immediately if you suspect any suspicious activity on your account.

Under applicable data protection laws, you have the following rights regarding your personal data held by m96 casino:

To exercise any of the above rights, please contact the m96 casino customer support team via live chat or email. We will process your request within 30 working days. In some cases, we may require additional identity verification before processing your request.

M96 casino uses cookies and similar tracking technologies to enhance the user experience, understand how the Platform is used, and deliver relevant content to you.

Types of Cookies We Use

• Essential cookies: Required for core Platform functions such as login authentication and session security. These cookies cannot be disabled without affecting Platform functionality.
• Performance cookies: Collect information on how visitors use our Platform to help us improve the overall user experience. All data is collected in aggregate and anonymised form.
• Functional cookies: Allows the Platform to remember your preferences such as language and display settings to provide a more personalised experience.
• Analytics cookies: Used by internal analytics tools to understand Platform usage patterns and continuously improve our services.

You can manage or delete cookies through your internet browser settings at any time. Please note that disabling certain cookies may affect your experience on the m96 casino Platform.

M96 casino retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. The following outlines our data retention guidelines:

• Active account data: Retained for the duration your account is active and for the required period following account closure as stipulated by law.
• Financial transaction records: Retained for a minimum of seven (7) years in compliance with Malaysian financial and anti-money laundering laws.
• KYC Documents: Retained for the legally prescribed period after the date of verification or account closure.
• Support communication logs: Retained for three (3) years for reference and dispute resolution purposes.
• Technical log data: Retained for a reasonable period for security purposes and technical troubleshooting.

Once the retention period expires and there is no legal requirement to continue storing your data, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

M96 casino is an adult entertainment platform that strictly prohibits use by individuals under the age of 18. We do not knowingly collect or process personal data from children or minors.

Should we discover that personal data has been collected from individuals under the age of 18 without our knowledge, we will take immediate action to delete that data and close the associated account. Parents or guardians who become aware that their child or ward has registered on our Platform are encouraged to contact our support team promptly.

M96 casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or Platform service improvements.

You will be notified of any material amendments via a prominent notice on the Platform or your registered email at least 14 days before the changes take effect. The "Last Updated" date at the top of this page reflects the effective date of the latest version of the Privacy Policy.

Continued use of the m96 casino Platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how we handle your personal data.

If you have any questions, concerns, or complaints regarding how m96 casino handles your personal data, or wish to exercise any of your privacy rights, please contact us through the following channels:

• Live Chat: Available 24/7 on the m96 casino Platform — the fastest way to get a response.
• Privacy Email: [email protected] – for official written enquiries regarding privacy and data protection.
• Response Time: We aim to respond to all privacy-related enquiries within 14 business days of receipt.

For more information about your rights and the protections available to you, you may also refer to the Responsible Gaming page us or contact the Malaysia Personal Data Protection Commission if you feel your complaint has not been handled to your satisfaction by us.